Language
Language

Privacy Policy

Smiley Walk Co., Ltd. (hereinafter referred to as the “Company”), as the business entity operating “SMILEY WALK” and as a company that contributes to society, recognizes the importance of appropriately handling personal information. Accordingly, the Company has established a Personal Information Protection Policy, which all officers and employees shall jointly observe, and is committed to ensuring the proper protection of personal information as well as the rights and interests of individuals.

  1. When acquiring personal information, the Company will specify the purpose of use as clearly as possible and collect such information only to the extent necessary to achieve that purpose.
  2. When personal information is obtained directly from an individual in written form, the Company will inform the individual of the Company’s name, the name and contact details of the person responsible for personal information protection, the purpose of use, and other relevant matters, and will collect personal information only within the necessary scope.
  3. Personal information will be used only within the scope of the purpose of use to which the individual has given consent. To prevent use beyond the intended purpose, the Company will establish and implement appropriate measures and procedures.
  4. The Company will manage the personal information it holds in an appropriate manner and will not disclose or provide such information to third parties without the individual’s consent.
  5. The Company will keep personal information accurate and up to date within the scope necessary for the purpose of use, and will implement reasonable security measures to prevent leakage, loss, or damage, as well as strive for prevention and corrective action.
  6. When outsourcing the handling of personal information, the Company will impose contractual obligations on contractors to prevent leakage or provision to third parties, and will exercise appropriate supervision over such contractors.
  7. The Company will respond appropriately to complaints or inquiries regarding the personal information it holds through its designated inquiry desk.
  8. The Company will comply with laws and regulations, government guidelines, and other applicable standards relating to the handling of personal information.
  9. The Company will establish a personal information protection management system, review it regularly, and continuously improve it.
Smiley Walk Co., Ltd.
Representative Director: Mairi Watanabe
Contact for Inquiries Regarding the Personal Information Protection Policy
Smiley Walk Co., Ltd.
Personal Information Inquiry Desk 〒111-0042
2F-05, Marudai Building, 3-9-3 Kotobuki, Taito-ku, Tokyo
TEL: +81-90-6946-5466

Handling of Personal Information

[Purpose of Use of Personal Information Obtained by Methods Other Than Direct Written Means]

Applicable Information Purpose of Use
Personal Information Related to Guide Tours For the operation and management of guided tours

Purpose of Use

The personal information held and acquired by the Company will be used only within the scope of the purposes set forth below. If a purpose of use arises that is not included in the scope below, the Company will obtain the individual’s consent in advance in cases where the information is acquired directly, or will publicly announce the purpose of use in advance in cases where the information is acquired by other means, before using such information.

Applicable Information Purpose of Use
Personal Information Related to the SMILEY WALK Service • For the management of registered members
• For reservation processing
• For the operation of the Services
• For providing information related to the use of the Services
Personal Information of Business Partners • For sales activities and the management of business partners
Personal Information Related to Employees and Former Employees • For employment and personnel management
Personal Information of Job Applicants • For recruitment screening and communication regarding selection results

Regarding Security / Safety Management Measures

The Company implements the following security measures to prevent the leakage, loss, or damage of personal information.
Organizational Security Management Measures

  • Establish internal rules regarding the handling of personal information, including handling methods, responsible persons, persons in charge, and their roles at each stage such as acquisition, use, storage, provision, deletion, and disposal.
  • Conduct regular audits of the status of personal information handling.

Human Security Management Measures

  • Provide regular training to employees regarding the proper handling of personal information.

Physical Security Management Measures

  • Control entry and exit of employees in areas where personal information is handled, restrict devices brought into such areas, and implement measures to prevent unauthorized access to personal information.
  • Implement measures to prevent theft or loss of equipment, electronic media, and documents that handle personal information, and apply encryption or password protection when such equipment or media is carried, including during internal transport.

Technical Security Management Measures

  • Implement access controls to limit authorized personnel and the scope of personal information databases they may handle.
  • Introduce systems to protect information systems handling personal information from unauthorized external access and malicious software.

Understanding of External Environment

  • Implement security management measures after understanding the personal information protection systems of the countries where personal information is stored.
  • Countries Where Retained Personal Data Is Stored
    Japan
    United States

    Google Data Centers
    https://www.google.com/about/datacenters/locations/

[Requests Regarding Disclosure of Personal Information and Related Matters]

  1. When the Company receives a request from the individual for notification of the purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure, or suspension of provision to third parties (hereinafter collectively referred to as “Disclosure, etc.”), the Company will conduct an internal investigation of the relevant personal information and respond without delay.

    Please note that, depending on the details of the request, the Company may not be able to comply with certain requests for Disclosure, etc. In such cases, the Company will provide an explanation of the reason.
  2. To request Disclosure, etc., please submit your request by mail in accordance with the procedures set forth below. Requests may not be accepted if there are any deficiencies or missing information in the request. For requests for disclosure of personal information or notification of the purpose of use, an administrative handling fee of JPY 1,000 per request is required and must be paid by bank transfer. Please contact the inquiry desk for details regarding the bank transfer information.
  3. Personal information provided through the “Application Form for Disclosure of Personal Information, etc.” will be used solely for the purpose of responding to the request and will not be used for any other purpose.
When the Individual Makes a Request To request Disclosure, etc., please prepare the following documents and send them by registered mail with delivery record.

Application Form for Disclosure of Personal Information, etc.
Please download the above form from here and complete the required information.

Identification Documents
A copy of an identification document that confirms the applicant’s name and current address, such as a driver’s license, passport, or health insurance card.
When a Request Is Made by an Authorized Representative If the person making a request for Disclosure, etc. is a legal representative or an agent authorized by the individual, please enclose the following documents in addition to those listed in the preceding section.

[In the Case of a Legal Representative]

Documents confirming legal representation authority
A copy of a family register (koseki tohon). In the case of a parental authority holder, a copy of the health insurance card listing dependents is also acceptable.

Documents confirming the identity of the legal representative
A copy of an identification document showing the representative’s name and current address, such as a driver’s license, passport, or health insurance card.

[In the Case of an Authorized Representative]

Power of Attorney (attachment to the Application Form for Disclosure of Personal Information, etc.)
Please download the above form and complete the required information.

Certificate of the individual’s seal registration (issued within the last three months)

Documents confirming the identity of the authorized representative
A copy of an identification document showing the representative’s name and current address, such as a driver’s license, passport, or health insurance card.

For details regarding requests for Disclosure, etc., please contact the Disclosure Request Desk.

[Contact Desk for Inquiries and Requests Regarding Personal Information]

Name of Business Operator Smiley Walk Co., Ltd
Address 3-9-3 Kotobuki, Taito-ku, Tokyo, Marudai Building 2F-05, Japan
Privacy_060 Representative Director: Mairi Watanabe
Phone Number ＋ 81 90-6946-5466

Established on January 1, 2024 (Smiley Walk Co., Ltd.)